Your well-being matters more than any wager. This guide provides the tools, knowledge, and support resources you need to keep gambling safe, enjoyable, and under control.
Last Updated: 7 May 2026
At 96M Casino, we believe that gambling should always be a source of entertainment, not a source of stress, financial hardship, or personal difficulty. We recognise that while the vast majority of our players enjoy gambling responsibly, some individuals may develop unhealthy habits that can negatively affect their lives and the lives of those around them.
That is why responsible gaming is not merely a policy at 96M — it is a core value embedded into every aspect of our operations. From the tools we build into our platform to the training we provide our customer support staff, every decision is guided by a fundamental principle: player well-being comes first.
We are committed to providing a safe and transparent gaming environment where players can make informed decisions about their gambling activity. This means giving you full visibility into your spending, providing easy access to self-management tools, and ensuring that help is always available when you need it. We do not want any player to experience harm as a result of using our platform, and we will always prioritise your welfare over commercial interests.
This page serves as a comprehensive resource for understanding responsible gaming, recognising the warning signs of problem gambling, and accessing the tools and support services available to you. Whether you are a new player or have been with us for years, we encourage you to read through this guide carefully and make use of the features described here.
Responsible gaming is an approach to gambling that prioritises safety, self-awareness, and informed decision-making. It encompasses a set of principles and practices designed to ensure that gambling remains a recreational activity rather than a compulsive behaviour that causes harm.
At its heart, responsible gaming rests on several key ideas. First, gambling is entertainment, not income. Just as you might budget for a cinema ticket or a dinner out, gambling should be treated as a leisure activity with a pre-determined cost. The money you spend gambling should be money you can comfortably afford to lose without any impact on your ability to pay bills, buy groceries, or meet other financial obligations.
Second, informed choice matters. Responsible gambling requires that players understand the games they are playing, the odds involved, and the inherent risk of losing money. Every casino game is designed to give the house a statistical advantage over time. This does not mean you cannot win — many players do — but it does mean that outcomes are uncertain, and losses are a normal, expected part of the experience.
Third, self-awareness is essential. Responsible gambling means paying attention to how you feel while you gamble. Are you having fun, or are you feeling stressed, frustrated, or desperate? Are you gambling because you want to, or because you feel like you have to? Are you in control of your gambling, or does it feel like your gambling is in control of you? These are the kinds of questions that every player should ask themselves regularly.
Problem gambling can have devastating consequences. It can lead to severe financial difficulties, including debt, bankruptcy, and loss of assets. It can damage or destroy personal relationships with partners, family members, and friends. It can contribute to mental health problems such as anxiety, depression, and in the most tragic cases, suicidal thoughts. It can also result in neglect of professional responsibilities, leading to job loss and career damage.
The good news is that problem gambling is preventable, and with the right tools and awareness, the vast majority of people can enjoy gambling as a safe and enjoyable pastime. That is what responsible gaming is all about — empowering you to stay in control so that gambling remains something you enjoy, not something that controls you.
Problem gambling does not develop overnight. It typically escalates gradually, and the warning signs can be subtle at first. Recognising these signs early is crucial, because the sooner you identify a problem, the easier it is to address. Review the following warning signs honestly. If you recognise several of these behaviours in yourself, it may be time to seek help.
If you have identified with three or more of these warning signs, we strongly encourage you to take advantage of the self-management tools described in the next section and to consider reaching out to a professional support organisation. There is no shame in asking for help — it is a sign of strength and self-awareness.
96M provides a comprehensive suite of responsible gaming tools designed to help you stay in control of your gambling activity. These features are available to all registered players and can be accessed through your account settings at any time.
Deposit limits allow you to set a maximum amount that you can deposit into your 96M account over a specified period. This is one of the most effective ways to manage your gambling budget and prevent overspending. 96M offers three types of deposit limits:
How to set deposit limits: Log in to your 96M account, navigate to Account Settings, and select the Responsible Gaming or Limits section. Choose the type of limit you wish to set and enter the desired amount. Decreases to your deposit limits take effect immediately. Increases are subject to a mandatory cooling-off period of 24 to 72 hours to prevent impulsive changes made in the heat of the moment.
Loss limits allow you to set a maximum amount you are willing to lose over a given period. Unlike deposit limits, which control how much money goes into your account, loss limits control how much you can lose during gameplay. Once your net losses reach the set limit, you will be unable to place further bets until the limit period resets. This provides a critical safety net that prevents a bad session from spiralling into significant financial harm.
Session time limits allow you to set a maximum duration for your gaming sessions. When you reach the time limit, you will be notified and your session will be paused or ended. This tool is valuable because it is easy to lose track of time while gambling, particularly during engaging games. By setting a session time limit, you ensure that gambling does not consume more of your time than you intend.
Reality checks are periodic notifications that appear during your gaming session to provide a summary of your activity. These reminders typically include how long you have been playing, your net win or loss during the session, and the total amount wagered. You can configure the frequency of reality check reminders in your account settings — for example, every 30 minutes, every hour, or every two hours. When a reality check appears, you have the option to continue playing or to end your session. These reminders serve as a valuable "pause point" that encourages mindful gambling.
Self-exclusion is a more significant step designed for players who feel they need a complete break from gambling. 96M offers two forms of self-exclusion:
To initiate self-exclusion, contact 96M customer support via live chat or email. Our trained support staff will guide you through the process with empathy and discretion.
If you simply wish to close your account without a formal self-exclusion period, you can request account closure at any time by contacting customer support. Account closure differs from self-exclusion in that you may request to reopen your account in the future without a mandatory waiting period. However, if you are closing your account because of concerns about problem gambling, we strongly recommend choosing self-exclusion instead, as it provides stronger protections against returning to gambling before you are ready.
Following these practical guidelines will help you maintain a healthy relationship with gambling and ensure that it remains an enjoyable form of entertainment.
Before you begin any gambling session, decide how much money you are willing to spend and treat that amount as the cost of entertainment. Once your budget is exhausted, stop playing. Never dip into money reserved for rent, bills, groceries, or savings.
Decide in advance how long you will play and use 96M's session time limit feature to enforce it. When your time is up, log out — regardless of whether you are winning or losing. Time can slip away quickly during an engaging session, so having a hard stop is essential.
This is perhaps the single most important rule in responsible gambling. Chasing losses — continuing to gamble in an attempt to win back money you have lost — is the behaviour most closely associated with problem gambling. Accept losses as part of the experience and walk away when your budget is gone.
Substances impair your judgement, reduce your inhibitions, and make it far more likely that you will make impulsive decisions, spend more than planned, and take risks you would not normally take. Always gamble with a clear mind.
Extended gambling sessions can lead to fatigue, frustration, and poor decision-making. Step away from the screen regularly — get a drink, take a walk, or simply do something else for a while. When you return, you will be refreshed and better able to make sound decisions.
The moment gambling stops being enjoyable and starts feeling like a chore, an obligation, or a source of stress, it is time to stop. Gambling should be something you choose to do for pleasure, not something you feel compelled to do.
If you cannot afford to gamble with your own disposable income, you should not be gambling at all. Borrowing money to gamble — whether from friends, family, or financial institutions — is a serious warning sign and dramatically increases the risk of financial harm.
Gambling should be just one of many recreational activities in your life. Make sure you are spending time on other hobbies, socialising with friends and family, exercising, and engaging in activities that bring you fulfilment. If gambling begins to crowd out other aspects of your life, it is time to reassess.
Before you wager real money on any game, take the time to understand the rules, the odds, and the house edge. Knowledge is power — when you understand how games work, you can set realistic expectations and avoid the misconception that a particular strategy or system can guarantee wins.
Using gambling as a way to deal with stress, anxiety, depression, loneliness, or boredom is a recipe for trouble. If you find that you are gambling primarily to escape negative emotions rather than for genuine enjoyment, consider speaking with a counsellor or mental health professional about healthier coping strategies.
Use 96M's account history and activity statements to regularly review how much money and time you have spent gambling. Seeing the actual figures can be a powerful reality check and help you stay within the boundaries you have set for yourself.
If you are worried about your gambling habits, talk to someone you trust — a friend, family member, or professional counsellor. Simply sharing your concerns can provide relief and perspective, and the people who care about you will want to help.
One of the most important concepts for any gambler to understand is the house edge. The house edge is the mathematical advantage that the casino has over the player in any given game. It is expressed as a percentage and represents the average amount of each bet that the casino expects to keep over the long run.
For example, if a slot game has a house edge of 4%, this means that for every SGD 100 wagered on that game over time, the casino expects to keep SGD 4 and return SGD 96 to players. It is important to emphasise that this is a long-term statistical average — in the short term, individual results can vary dramatically. You might win significantly in a single session, or you might lose more than the average suggests. But over thousands or millions of bets, the actual results will converge toward the house edge.
The house edge is built into the mathematical structure of every casino game. It is not a matter of cheating or unfairness — it is simply how the games are designed. In roulette, the zero (and double zero in American roulette) gives the house its edge. In blackjack, the fact that the player must act before the dealer provides the house with an advantage. In slots, the random number generator is programmed to return a specific percentage of all wagers to players over time, with the remainder going to the house.
This means that no betting system, strategy, or pattern of play can overcome the house edge in the long run. While skill-based games like blackjack and poker allow knowledgeable players to reduce the house edge, it can never be completely eliminated. This is a fundamental mathematical reality that every gambler should understand and accept.
Understanding the house edge allows you to approach gambling with realistic expectations. You should expect to lose money over time — that is the cost of entertainment. When you do win, enjoy it and consider it a bonus. But never count on winning, never gamble with money you need for other purposes, and never assume that a winning streak will continue indefinitely. The house edge ensures that, mathematically, the longer you play, the more likely your results are to reflect the built-in advantage of the casino.
This is not meant to discourage you from gambling. Millions of people around the world enjoy gambling responsibly and view their losses as an acceptable entertainment expense, much like the cost of a concert ticket or a round of golf. The key is to go in with your eyes open, understand the odds, and never bet more than you are comfortable losing.
96M Casino is strictly an adult-only platform. In Singapore, the legal minimum age for gambling is 21 years old, and 96M enforces this requirement rigorously. Underage gambling is a serious issue, and we take every reasonable measure to prevent minors from accessing our platform.
All 96M accounts are subject to mandatory age verification. During the registration process, players must provide valid identification to confirm that they are at least 21 years of age. Acceptable forms of identification include a national identity card (NRIC), passport, or driving licence. Any account found to belong to an individual under the age of 21 will be immediately suspended and permanently closed. All deposits will be returned, and any winnings will be voided.
If you share your computer, tablet, or smartphone with minors, it is your responsibility to ensure that they cannot access gambling websites. We strongly recommend using parental control software to block access to online gambling sites. Several reputable options are available:
In addition to parental control software, we recommend the following practices to prevent minors from accessing your gambling accounts:
Protecting minors from gambling is a shared responsibility. 96M will do everything in its power to prevent underage access, but parental vigilance is equally important. If you suspect that a minor has gained access to our platform, please contact customer support immediately.
If you or someone you know is struggling with problem gambling, help is available. You are not alone, and reaching out for support is one of the most courageous and important steps you can take. The following organisations provide free, confidential assistance to individuals affected by problem gambling.
The NCPG is Singapore's primary organisation dedicated to addressing problem gambling. They offer a range of services including counselling, self-exclusion programmes, and public education.
Gamblers Anonymous is a global fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same. GA follows a 12-step recovery programme and provides peer support through regular meetings.
96M's customer support team is trained to assist players who may be experiencing difficulties with their gambling. If you would like to set limits on your account, request a self-exclusion, or simply talk to someone about your concerns, our support team is available 24/7 via live chat and email. All conversations regarding responsible gaming are handled with sensitivity and strict confidentiality.
The following table provides a quick overview of all responsible gaming tools and features available at 96M Casino.
| Feature | Description | How to Access |
|---|---|---|
| Daily Deposit Limit | Set a maximum deposit amount per 24-hour period. | Account Settings > Responsible Gaming |
| Weekly Deposit Limit | Set a maximum deposit amount per 7-day period. | Account Settings > Responsible Gaming |
| Monthly Deposit Limit | Set a maximum deposit amount per calendar month. | Account Settings > Responsible Gaming |
| Loss Limits | Set a maximum net loss amount per period. | Account Settings > Responsible Gaming |
| Session Time Limits | Set a maximum duration for each gaming session. | Account Settings > Responsible Gaming |
| Reality Check Reminders | Periodic notifications showing session duration and net result. | Account Settings > Notifications |
| Temporary Self-Exclusion | Suspend your account for 6 months to 5 years. | Contact Customer Support |
| Permanent Self-Exclusion | Permanently and irreversibly close your account. | Contact Customer Support |
| Account Closure | Close your account with the option to reopen in the future. | Contact Customer Support |
| Activity Statements | Detailed history of deposits, withdrawals, bets, and results. | Account Settings > History |
| Age Verification | Mandatory identity verification to confirm players are 21+. | Automatic during registration |
| 24/7 Support | Trained staff available for responsible gaming assistance. | Live Chat or Email |
Problem gambling does not only affect the individual who is gambling — it has a profound impact on the people closest to them. If you suspect that a friend or family member may have a gambling problem, your support and understanding can make a significant difference.
Because people with gambling problems often go to great lengths to hide their behaviour, recognising the signs from the outside can be challenging. However, there are several indicators to watch for:
If you believe someone close to you has a gambling problem, here are some steps you can take:
Log in to your 96M account, navigate to your account settings, and look for the Responsible Gaming or Limits section. From there you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increases to limits are subject to a cooling-off period (typically 24-72 hours) to prevent impulsive changes.
Self-exclusion is a voluntary agreement between you and 96M Casino that prevents you from accessing your account and gambling for a chosen period. 96M offers temporary self-exclusion (ranging from 6 months to 5 years) and permanent self-exclusion. During this period, you will not be able to log in, deposit, or place any bets. Contact 96M customer support to initiate the process.
The minimum gambling age at 96M Casino is 21 years old, in accordance with Singapore law. All accounts are subject to age verification checks, and any account found to belong to an underage individual will be immediately closed, with all deposits returned.
In Singapore, you can contact the National Council on Problem Gambling (NCPG) helpline at 1800-6-668-668. This is a free, confidential service available 24 hours a day. You can also visit the NCPG website at www.ncpg.org.sg for online resources and self-assessment tools. Gamblers Anonymous also provides peer support through local meetings and online resources.
If you opted for temporary self-exclusion, your account may be reopened after the exclusion period has ended, subject to a review process. You will need to contact customer support and confirm your wish to resume gambling. If you chose permanent self-exclusion, your account cannot be reopened. This is an irreversible decision designed to protect individuals with serious gambling problems.
Warning signs of problem gambling include spending more money or time gambling than you can afford, chasing losses, borrowing money to gamble, neglecting responsibilities or relationships, lying about gambling habits, feeling anxious or irritable when not gambling, and being unable to stop or reduce gambling despite wanting to. If you recognise any of these signs in yourself, we encourage you to review the self-assessment section of this page and seek help from a professional support organisation.
Yes. 96M offers reality check reminders that notify you at set intervals during your gaming sessions about how long you have been playing and the net result of your session. You can configure the frequency of these reminders in your account settings. These notifications help you stay aware of time and spending while playing.